This confirm rules and vouchers describes how you place an order to a supplier after a customer makes a booking and sends feedback to the customer. Please refer to the following scenarios and select the setting that applies to your business.
1. Once the customer makes a booking, your staff in charge will place the order to the supplier via email, instant messenger, etc. If the supplier accepts the order, your staff needs to upload the voucher obtained from the supplier and send it to the customer.
Common scenario：
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Several of your hotel guests want to join a local daytour. Your staff collects their requirements and contacts a local travel agency for them. The tour operator confirms the itinerary schedule and provides each guest with an itinerary.
Recommended settings:
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Upload the checkout voucher purchased from the supplier per order: select PDF/CODE or URL according to the format determined in advance by the supplier
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For the selected confirmation voucher type, each booking will require manual confirmation by your staff before exporting the order information from the system to place the order to the supplier. Click here to see how to place an order to a supplier.
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You can select "Get one checkout code per order".
2. You pay the supplier money to get a batch of consumption vouchers (e.g. PDF, CODE, etc.) in advance; your staff can send the purchased vouchers to the guest immediately after the guest finish the payment for a booking.
Common scenario：
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Pay in advance to get ticket redemption code for a scenic park (e.g. Universal Studios) with a fixed validity, which guests can use to redeem tickets to enter the park on the play day.
Recommended settings：
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Upload the redemption voucher from my supplier to the system in advance: the file format is defined here and needs to match the price type when you upload it into the system. Click to view the upload confirmation voucher/confirmation code.
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Once uploading the confirmation voucher or confirmation code to the system in advance, the system can automatically send the uploaded confirmation voucher/confirmation code to the customer according to the rules you set after the user finishes payment for the booking.
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If you do not want the system to send the voucher/code automatically, you can choose "Confirm the booking manually and send an email or confirmation voucher".
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Each confirmation code uploaded to the system is usually for one traveler only. In this case, you can choose "one checkout code for each traveler in the order".
3. You are the owner of an attraction or experience spot, or you have agreed with your supplier on the style of the redemption voucher. After the customer finishes a booking, your staff can generate an electronic confirmation voucher and send it to the customer according to the agreed format. The customer can use the electronic confirmation voucher directly to redeem the ticket or experience service during the tour.
Common scenario：
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You provide an airport pick-up service for your guests. Once there is a booking, your staff sends the guest's requirements to the driver via Line or WhatApp chat group.
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Once the driver is assigned, a confirmation voucher will be generated in the agreed format and provided to the guest. The guest uses this voucher to redeem the pick-up service.
Recommended settings：
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System Generated Confirmation voucher/code: By choosing this mode, you can set the format of the confirmation voucher in advance in the system, and after you confirm the order, the system will automatically generate the voucher based on the order information of each product and send it to the guest.
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If you are the owner of a scenic spot or experience store, it is recommended that you choose the system to automatically confirm the order and send a confirmation email or confirmation voucher, then your staff will not need to spend energy on processing the reservation for tickets and can devote more to on-site service.
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If you still need to confirm the availability of the order with external supplier after the order is generated, you can choose "Manually confirm order and send confirmation email or confirmation voucher", your staff will click to confirm and then the system will automatically generate a confirmation voucher and send it to the guest.