Booking Rules
In the booking rules, you can specify the latest time for your customers to place their orders before the play date. For example, the customer must place the order three days or more in advance of the play date to ensure that you have sufficient time to finalize a perfect itinerary with all suppliers.
After you finish booking rules in current step, when the user places an order at the front desk, the system will automatically determine the play dates the user can choose based on your rules.
Cancellation
You can specify in the cancellation rules about the chargeback criteria when a customer cancels an order.
When a customer places an order, they can see the cancellation rules for that product in the details.
For example, if the customer notifies you of an order cancellation 72 hours or more before the play date, they can get a 100% refund of all payments. If you are notified of a cancellation less than 72 hours prior to the play date, they will be charged a 15% service fee, etc.
Tips：
Guest Info
When a customer books an activity, the guest info defines what information you need from the customer. You can specify the guest information to be collected and the form content items to be filled out when placing an order in Guest Info, so please refer to the applicable scenarios in these instructions and select the appropriate settings.
Information collected per traveler/contact
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When a customer places an order, you may need some information from the customer in order to help the user book tickets, rooms or arrange travel services in advance, such as passport number, mobile and email address. In GuestInfo, you can specify which is mandatory and optional information the guest needs to provide.
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In some scenarios that the customer placing the order for their family, friends or even customers, you may need the personal information of the actual traveling customer for advance booking, such as show tickets, tickets, insurance, etc.
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In addition to collecting the contact information for sending order notifications. You can specify separately whether you need contact information. And specify whether to collect information from all travelers or only one traveler by the quantity placed in one order.
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No traveler information required: If you choose this option, we recommend specifying "Contact information required" to avoid not having any email address to send order notifications to customers. A common scenario for this is that the product you provide does not require verification of the user's identity and can be used only with an e-ticket. For example, some set meal vouchers for restaurants, spa experience exchange vouchers, etc.
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Need all traveler information: You must provide personal information in equal number of copies as the number of people placing the order. Common scenarios are daytours, sailing activity and other products that require the identity information of each guest for the purchase of insurance, etc.
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At least one traveler's information is required: customers must provide at least one traveler's information when submitting an order, and can add up to the same number of copies of personal information as quantity of the order. A common scenario is for transer services, where at least one guest's information is required for contact on the play day.
Tips：
Information collected per order
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Item
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Description
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Flight
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The flight number of the customer's flight, so that the service staff can easily check whether the flight is delayed.
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Flight Arrival Time
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The arrival time of the customer's flight, usually set in the pick-up or transfer service, so that the service can be arranged according to the arrival time of the customer.
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Service Address
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Service Address
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Total Number of Pax
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Total number of people in the customer's group
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Total Number of Luggage
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Total number of baggage carried by the customer
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Departure city(Outbound)
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The city where the customer leaves the destination country border
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Reservation Time
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If you want the customer to specify the time to arrive at the store when making the booking, you can set this to be added to the form for collecting information on the customer's order.
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You can modify the content set in the current step at any time before moving to the next step. After entering Step3, if you want to modify the booking and cancellation rules of a product, you can find the product in the product list, click Edit Product, and click "Booking and Cancellation Rules" at the top of the page to locate the block for modification.