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Quick start - Order Status

  • Updated

Order Status

  • Unpaid: The order has been successfully placed, but the user has not completed the payment. Typically, such orders can only be found by filtering and searching within the "All Order" Tab. If the guests/agents fail to finish the payment on time, the system will close the order automatically. See more about payment timeout setting.
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  • On Request: The order has been successfully placed and payment has been completed. Typically, in such orders, at least one of the products requires a manual confirmation, so the system stops the whole order waiting for your manual confirmation . You can find these orders that require your attention on the "On Request" tab. You may need to verify the following:
      • Whether the information provided by the customer when placing the order is sufficient to complete the booking
      • Whether there is enough seats to fulfill the customer's booking requirements
      • Whether the amount paid by the customer is sufficient and the price is reasonable
  • To be served: Two types orders will be put into "To be served" tab.
      • For manual confirmed orders, those which you have already arranged with the supplier for the guest's reservation.
      • Instant Confirmation orders, where the system confirms the order according to your preset rules automatically. For these orders, the customer simply waits to use the service on the booked tour date.
  • Completed: The customer has consumed the service as planned. You can manually mark an order as service completed so that you can settle with the supplier or agent for the order. You can also set up a rule to have the system automatically mark orders as service completed.
 
  • Canceled: The order has been canceled for the reserved goods or services. Common scenarios are:
    • Successful Cancellation: The user applies for cancellation of the booking, and the system automatically changes the status of the order to be canceled after your approval;
    • There is a change in the user's itinerary or a change in the supplier's service, which makes it impossible for the order to proceed as planned. If you confirm cancelling the order in BM system, the system will automatically change the order status to canceled.
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  • Rejected Order: For the manual confirmation order, if the supplier can not provide the service requested by the customer, you can click Rejected Order to inform the customer that the order can not be processed.
       （截图）
Confirm one order of daytour ->
Confirm one order of Airport Transfer ->

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